How to Use BlackTree Wallet – Customer Guide

Dear Valued Customer,

Welcome to the BlackTree Wallet, a secure and convenient way to shop on www.myblacktree.com. Please follow the step-by-step guide below to make the best use of your wallet.

1. Login to Your Account

  • Visit our official website: www.myblacktree.com

  • Click “Profile” in the top-right corner.

  • Enter your login credentials.

  • If you have forgotten your password, select OTP Login.

  • In case of any OTP delay, please wait a few seconds and retry.

2. Check Your Wallet Balance

  • Once logged in, go to your Account Dashboard.

  • Your current BlackTree Wallet balance will be displayed clearly on the page.

3. Add Products to Your Cart

  • Browse and select the product(s) you wish to purchase.

  • Click “Add to Cart.”

  • Tip: For faster shipping, we recommend choosing BlackTree branded products.

4. Payment at Checkout

  • Go to your cart and proceed to Checkout.

  • Wait until all payment options are fully loaded.

  • Select the Pink Button – “Pay with Wallet.”

  • Click to confirm → Your order will be placed instantly using your Wallet balance.

Important Notes on Wallet Security

At BlackTree, your financial safety is our top priority.

  • If our system detects suspicious activity (such as repeated logins from unusual locations, or frequent wallet transfers to new accounts), your wallet usage may be temporarily auto-limited to ₹50 per transaction.

  • If this happens, please contact our Nodal Officer at info@myblacktree.com with your registered details.

  • Upon verification, your wallet limit will be unlocked and full access restored.